Legal
Effective date: 15 July 2026
This Refund & Cancellation Policy explains how cancellations, refunds, and billing issues are handled for VoxMachine subscriptions. It forms part of our Terms & Conditions.
VoxMachine is operated by Virtara (Pty) Ltd, a company registered in South Africa. Subscription payments are processed securely by Payfast (by Network). All amounts are in South African Rand.
Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
VoxMachine is a monthly subscription service. Plans are billed in advance on a recurring monthly cycle from the date of your first payment: Starter (R299 per month), Growth (R699 per month), and Business (R1,499 per month).
Your subscription renews automatically each month until you cancel. You will not be charged again after a completed cancellation.
You can cancel your subscription at any time, without providing a reason, in either of these ways:
Email cancellation requests are actioned within 2 business days, and we will confirm the cancellation in writing.
Cancellation takes effect at the end of your current billing period. You keep full access to your plan features until that date, after which your account will no longer be billed.
We do not charge cancellation fees or penalties.
After cancellation, your account data is handled in accordance with our Privacy Policy. You may request deletion of your data at any time.
Because subscriptions are billed monthly in advance and access continues until the end of the paid period, we do not provide pro-rata refunds for the unused portion of a billing period, except where required by law or in the circumstances described below.
If you are billed twice for the same period, charged after a completed cancellation, or charged an incorrect amount, we will refund the erroneous charge in full within 10 business days of confirming the error.
If VoxMachine is materially unavailable for an extended period due to a fault on our side, you may request a pro-rata refund or account credit for the affected period.
If you subscribe to VoxMachine for the first time and the service does not work as described, contact us within 7 days of your first payment. If we cannot resolve the issue, we will refund your first payment in full.
To request a refund, email support@voxmachine.co.za with the subject line "Refund request" and include:
We will acknowledge your request within 2 business days and provide a decision within 7 business days. Approved refunds are processed to your original payment method via Payfast and typically reflect within 5 to 10 business days, depending on your bank.
The Business plan includes the design, build, and hosting of a custom website. Because website design involves bespoke work performed specifically for you, the following applies:
If a recurring payment fails, we will notify you and may retry the charge. Access to paid features may be suspended if payment is not received within 7 days. No refund obligations arise from suspensions caused by failed payments.
If you believe a charge is incorrect, please contact us before raising a chargeback with your bank, as we can usually resolve billing issues faster directly.
We may update this policy from time to time. Material changes will be notified by email and displayed within the platform at least 14 days before taking effect. Changes do not apply retroactively to payments made before the effective date.
For any questions about cancellations, refunds, or billing, please contact us: